Dounia Kelchtermans
← Strategic Design
Group project — Service design

ARCHE

A Product-Service System that temporarily turns vacant buildings into affordable spaces for start-ups and creatives.

Watch the concept video on YouTube ↗
Focus
Service design
Period
October – December 2024
Team
Group of 4
Deliverables
Service, platform, visual identity
(01) — The concept

Turning vacancy into opportunity.

ARCHE connects property owners, start-ups and local communities to reduce the negative impact of vacancy. By making vacant properties temporarily available to start-ups and creatives, the service helps owners avoid vacancy charges, gives entrepreneurs access to affordable space and revitalises neighbourhoods.

Besides the service itself, we developed a recognisable visual identity that positions ARCHE as a bridge between all involved parties.

  • Property owners

    Avoid vacancy charges and hand over the management of their building.

  • Start-ups & creatives

    Get access to affordable workspace, without the burden of high rent.

  • Local residents

    Vote on which start-ups fit their neighbourhood, and receive workshops and events in return.

(02) — Process

Talking to the field

We mapped the context and the user journey, and spoke with stakeholders such as Endeavour, the real estate group of Federale Verzekeringen and Kunstenpunt to ground the service in reality.

Context map with colour-coded sticky notes on a laptop
Context mapping
Team member sketching the user journey on a whiteboard
Journey mapping
Meeting room during a stakeholder visit
Stakeholder meeting
Team members entering the Kunstenpunt office
Visiting Kunstenpunt
(03) — The service

From vacant to vibrant

The full journey of a building: from the first handover in a metaphor box, through open house events and the neighbourhood vote, to start-ups settling in, giving workshops and eventually moving on.

Service journey in twelve steps: vacant building, metaphor box, upload building, posters and flags, visibility, QR codes, open house, voting, start-ups establish themselves, workshops, goals, start-ups leave the building
(04) — The platform

One platform, two sides

We designed a platform for both property owners and neighbours. Owners upload their building; residents discover the start-ups, vote on who moves in and follow the activity agenda of their street.

ARCHE platform home page on a laptop: Who are we?
Platform screen listing available vacant buildings
Available buildings
Platform screen presenting the start-ups residents can vote on
Meet the start-ups
Platform confirmation screen: thank you for voting
Neighbourhood vote
Platform screen listing activity agendas per building
Agendas per building
Platform screen with the monthly activity agenda of one building
Activity agenda
(05) — Identity

A bridge between all parties

The arch in the logo stands for the bridge ARCHE builds between owners, start-ups and residents. The identity carries through the platform, posters, flags, the metaphor box and the open house signage.

ARCHE exhibition stand with poster, flag, metaphor box and platform on laptops
Presenting the ARCHE stand with the Open house sign
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